You might be wondering…
Why on earth doesn’t Instagram Notes appear on my client’s accounts? 🤔
I promise you. You’re not the first to ask.
You’ll find that many IG users don’t have any notes plastered on their IG chat profiles, and some are oblivious about how to enable the feature.
So how do you slap on those Instagram Notes for your clients and fix them when they don’t work?
This guide covers all that and more.
One of the new sharing features on Instagram is Notes.
It lets users share thoughts with followers through short, 60-character text and emoji posts.
Notes appear on the IG chat profile photo as a thought bubble and vanish after 24 hours.
You can post fun and captivating IG Notes to help your clients connect and engage their audiences better.
Create your client’s first Instagram Note with these steps.
Step 1: Open the Instagram app on your mobile device
Launch the Instagram mobile app and log in to your client’s account.
Tap on the Messages profile icon at the top-right corner.
Select your client’s profile pic icon at the top.
Step 2: Write your client’s Note
Tap on the “Share what’s on your mind” field and enter your client’s Note.
Ask catchy questions, share exciting ideas, or write something silly—anything enticing that gets your client’s followers to respond and interact.
You can say, “Got any suggestions for aesthetic Instagram filters?” or “Hit me with your best puns.”
If you’re learning how to add a collaborator on Instagram for clients, you can use Notes to spark interest or start conversations around your clients’ collaboration posts.
Step 3: Share away
Tap Share when you’re done.
You can share your client’s Notes with their followers or Close Friends (if they have an existing list).
Your client’s IG Note should now display at the top of their chat profile photo icon.
Your clients’ followers can see and respond to the Instagram Note within 24 hours.
Want to help your clients start a conversation with followers?
Reply to their followers’ IG Notes. The conversation will only be visible to you and the other user.
You can mute Instagram Notes from other users, like muting posts and Stories for your clients.
Navigate to the user profile your client wants to mute.
Tap on the Following drop-down and select Mute.
Swipe on the Notes switch to mute it, and you’re all set.
Follow the same steps and switch off the Unmute option if your client wants to see the muted user’s Notes again.
A more direct way to mute Instagram Notes is to tap and hold the user’s Note in the chat or messages page and select Mute notes.
View your client’s muted Notes by tapping the hamburger icon on your client’s Instagram profile page and selecting Settings and Privacy.
Tap on Muted accounts, and you’ll see the list of Instagram users on mute, including which options (Posts, Stories, and Notes) are muted.
You can only post one Instagram Note for clients at a time, but you can replace the Note within 24 hours.
For instance, you can replace your client’s previously published Note with a shorter version like “Got any photo dump captions?”
All you need to do is go back to your client’s Note in Instagram chat, tap on the Note, and select Leave a new note or Delete note.
The Instagram Notes feature isn’t available to all countries.
However, if your clients are in countries where Instagram Notes is available, but the option still doesn’t show up, do a bit of troubleshooting.
Start with these easy fixes to get the Notes on Instagram for your clients.
Besides turning the mobile device off and on again, try uninstalling and installing the Instagram mobile app.
For iOS devices, you can offload the IG app, which deletes its data and refreshes the cache while keeping all your client’s app-related documents and settings.
Offloading also forces the app to update to the latest version, which can help fix the problem.
While each device’s interface can vary, the basic steps to offload the IG app on an iPhone are similar.
Follow these steps:
Go to the app in your Settings or tap and hold the app on your home screen for Android devices.
Select Uninstall. Once uninstalled, go to Google Play Store, enter Instagram in the search bar, and install the app.
The IG app should be updated with the reinstall, and if it worked, Notes should now be available for your client’s account.
The Instagram Notes feature can go AWOL sometimes, but a simple fix often works: updating the app.
Go to the App Store (for iOS) or Play Store (for Android), search for Instagram, and tap Update if available.
After updating, open the Instagram app, and if all goes well, the Notes feature should now be ready on the app’s Messages page.
You won’t see Notes on your client’s Instagram account if their activity status is off.
Check if your clients’ activity status is off or on by going to their Instagram profile page and tapping the hamburger icon at the top-right corner.
Tap Settings and privacy, scroll down, and select Messages and story replies.
Tap on Show activity status and switch on the Show Activity Status option slider.
Go to Messages to check if Instagram Notes are visible and available for your client.
If the steps above don’t work, consider switching your client to a Professional Instagram account and going back to a personal account.
Go to your client’s Instagram profile page and tap the hamburger icon in the upper-right corner.
Tap on Settings and privacy, and under For professionals, select Account type and tools.
Tap on Switch to professional account and select Continue.
Follow the prompts and tap Done, then OK.
Go back to Messages and check if Instagram Notes is available.
To switch your client back to a Personal account, return to Settings and privacy.
Scroll down, tap Creator/Business tools and controls, and select Switch Account Type.
Switch your client’s account back to a personal account.
If this troubleshooting tactic worked, the Instagram Notes option should still be available on your client’s Messages.
When all else fails, contact Instagram Help Desk to get assistance from their support team.
Go to Settings and Privacy on your client’s profile page, scroll down, and tap Help under More Info and Support.
Select Report a Problem.
Instagram will tell you to go back to the page where the issue happened and shake your phone to capture it.
You can also turn off this option and tap Report a problem to submit the issue the usual way.
Describe your issue, such as Instagram Notes not showing on your client’s account, and upload a screenshot.
Send the report and wait for Instagram’s response and resolution.
Besides reporting a problem, you can go to the IG app’s Help option to get assistance for other issues, such as submitting an Instagram appeal form.
Managing multiple Instagram and other social media client accounts can get chaotic.
But you can achieve order in the chaos with Vista Social.
The modern Social Media Management (SMM) platform has robust social media publishing, analytics, listening, and engagement features.
One of the platform’s remarkable features is its Instagram management tools.
It includes a Visual Instagram Planner that lets you create, organize, and schedule your clients’ posts in a snap.
Set an auto-publishing schedule, and Vista Social will do the rest.
If you’re learning how to make a collage on Instagram for your clients’ posts, use Vista Social’s built-in Canva integration to create collages, images, and videos without leaving the platform.
The platform’s other key features include a Content Calendar to manage and review your clients’ content efficiently.
You can also use Vista Social’s approval workflow to streamline peer review, internal and external (client) collaboration, and legal and compliance tasks.
Vista Social simplifies and speeds up your social media management tasks, from learning how to post longer videos on Instagram and scheduling them for auto-publishing to measuring content performance with Instagram reports.
Below are common questions that IG users ask about Instagram Notes.
Instagram users won’t be notified when you post your client’s Note, but they can see when the Note is up.
Unlike Instagram Stories, you and other users won’t see the followers who viewed your client’s Notes.
Instagram will tell you if the message is a reply to your client’s Note by displaying “User X Replied to your Note” above it.
Don’t take the IG notes feature for granted. Use it to improve your audience engagement and generate more leads and sales for your clients.
Also, remember to bolster your social media marketing initiatives using a reliable social media management platform, such as Vista Social.
Vista Social is recognized as one of the best social media management platforms on G2.
Over 20,000 agencies and brands use it to streamline and scale their social media marketing initiatives.
Try Vista Social for free and uncover how it can revolutionize your SMM workflows.
About the Author
Jimmy Rodela is a social media and content marketing consultant with over 9 years of experience, with work appearing on sites such as Business.com, Yahoo, SEMRush, and SearchEnginePeople. He specializes in social media, content marketing, SaaS, small business strategy, marketing automation, and content development.
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